Reference

What You Agree to When You Use batbaj

These terms set out the rules for your account, your wallet activity, and how we handle access on batbaj. Availability depends on your local law and eligible regions — read this before you deposit via bKash, Nagad, or Rocket.

Account eligibility appliesLocal law governs accessbKash, Nagad, Rocket coveredOne account per personTerms subject to change
batbaj What You Agree to When You Use batbaj
TERMS CONTACT

Reach Us About Your Terms Questions

If something in these terms is unclear or you need to raise a concern about your account, our support team handles queries through the channels below. We aim to respond to account and terms queries within one business day.

Live Chat Open the chat widget from any page on batbaj. Available during peak hours for account, wallet, and terms queries.
Email Support Send your query to our support address from your registered email. Include your account reference for faster handling.
Help Centre Our help pages cover common terms questions — account eligibility, wallet rules, and what happens when access is restricted.
HOW WE OPERATE

How batbaj Handles Your Account and Data

We keep your account data only as long as it is needed for your active relationship with us or as required by applicable law. Here is how we approach the key areas that matter to your account.

Account Security Your account is protected with OTP verification on login and on withdrawal requests. Never share your PIN or OTP with anyone — we will never ask for it.
Wallet Verification Withdrawals are matched against the bKash, Nagad, or Rocket number on your account. Mismatched details trigger a manual review before funds move.
Data Retention We hold your account records for the period required under applicable regulations. You can request a summary of what we hold by contacting support.
Requesting Changes To update your registered contact details or request account closure, reach out via live chat or email with your account reference and a valid reason.

Common Questions About These Terms

These are the questions we hear most often about account rules, eligibility, and how our terms work in practice.

You must be of legal age in your region and access batbaj only where permitted under local law. Eligibility is your responsibility to confirm before registering.

No. One account per person is the rule. Duplicate accounts are closed and any wallet balance may be forfeited under our terms.

If your account is suspended for a terms breach, we review the wallet balance as part of the process. Funds linked to rule violations may be withheld pending investigation.

We notify you via your registered contact — email or mobile number — before material changes take effect. Continuing to use your account after that notice means you accept the updated terms.

Contact support via live chat or email from your registered address. Include your account reference and we will respond within the timeframe required by applicable rules.

Access and eligibility depend on your local law and the eligible regions we serve. The terms are interpreted in line with applicable regulations for your jurisdiction.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.