What We Collect and Why We Hold It
When you open an account, we collect the details you submit — your name, email, phone number, and the wallet identifiers you use for bKash, Nagad, or Rocket transactions. We hold this data to process your deposits, verify withdrawals, and keep your session authenticated across mobile
-
1
and desktop. Payment rail data — the mobile number tied to your bKash or Nagad account — is stored only to match incoming transfers to your wallet and is never shared with third parties for marketing. We also collect device and browser signals automatically when you
-
2
browse the lobby; this helps us detect unusual login attempts and lock the session before damage is done. Retention periods follow the transaction records we are required to keep under applicable financial rules — we do not hold your data longer than those obligations require. If
-
3
your account is closed, personal data not tied to a transaction record is deleted within a reasonable window. How long that window runs depends on local legal requirements and the eligible region your account falls under.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.